Privacy Policy

ClearCase Studios | Last updated: March 2026

 

ClearCase Studios is committed to protecting your personal data. This Privacy Policy explains how we collect, use and store your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

ClearCase Studios is a UK-based business. We are the data controller for the personal data collected through this website.

Email: support@clearcasestudios.com

Website: clearcasestudios.com

 

2. What Data We Collect

We collect the following personal data when you make a purchase or contact us:

  • Full name
  • Email address
  • Billing address
  • Payment information (processed securely by our payment provider — we do not store card details)
  • IP address and browser information (collected automatically)

 

If you contact us by email we may also retain the content of your message.

 

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and fulfil your order
  • To send you your download link and order confirmation
  • To respond to customer service enquiries
  • To comply with our legal and financial obligations
  • To improve our website and products

 

We will only use your data for the purposes for which it was collected. We do not sell your data to third parties.

 

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: to fulfil your purchase order
  • Legal obligation: to comply with financial and tax record keeping requirements
  • Legitimate interests: to improve our products and services

 

5. Third Parties

We share your data with the following third parties only where necessary to fulfil your order:

  • WooCommerce / WordPress — our website and order management platform
  • Payment processors (e.g. Stripe or PayPal) — to process payments securely
  • Email service providers — to deliver your order confirmation and download link

 

All third parties are required to handle your data securely and in accordance with UK GDPR.

 

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order records are retained for 7 years in accordance with HMRC requirements. Email correspondence is retained for 2 years.

 

7. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies — required for the website to function (e.g. shopping cart)
  • Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)

 

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

 

8. Your Rights

Under UK GDPR you have the following rights:

  • Right of access — you can request a copy of the data we hold about you
  • Right to rectification — you can ask us to correct inaccurate data
  • Right to erasure — you can ask us to delete your data where there is no legal reason to retain it
  • Right to restrict processing — you can ask us to limit how we use your data
  • Right to data portability — you can request your data in a portable format
  • Right to object — you can object to processing based on legitimate interests

 

To exercise any of these rights please contact us at support@clearcasestudios.com. We will respond within 30 days.

 

9. Complaints

If you are unhappy with how we have handled your data you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date of the most recent update is shown at the top of this page.

 

11. Contact

For any data protection queries please contact us at support@clearcasestudios.com.

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